Normally you will buy an article by putting it in your cart and going through the checkout process afterwards. During the checkout, you will be asked to type in all the required information. After wards you can submit your order by clicking on “Place order”. If you chose PayPal as your payment method, you will be redirected to the PayPal website on which you will be able to make your payment. After your money has been transferred, you will automatically be redirected to an overview page again. You will also receive an E-Mail (to the entered E-Mail adress), which contains the download link to the purchased products. Please check your spam folder if the E-Mail didn’t arrive as described.
If you chose the direct bank transer as your payment method, you will be redirected to an overview page which gives you the required bank information. After you completed your bank transfer, it could take up to two days until the money arrived on our bank account and we will send you an E-Mail with a download link to the purchased products. If you completed your payment, you can also send us a payment confirmation, and we send you the E-Mail with a download link immediately.
Some products are also buyable with a PayPal button directly on the shopping page. After you effected your payment on the PayPal website, the product will be downloaded immediately. Don’t go back or forwards in your browser!
How will I be able to download the purchased file after the payment?
You will have to enter your e-mail adress during the checkout process. After the payment is completed, you will receive an E-mail that contains a download link for your purchased products. Please also check your spam-folder if you face problems receiving the E-mail.
How can I install your material packages for C4D?
You will find a link to a toturial on how to install the respective package inside the file that you will download after the purchase.
I keep getting an error message opening one of your products. What am I doing wrong?
One of the most frequent problems occures because the download stoppes before it is completed. Please make sure you have a fixed internet connection and download the file once again until it is finished. Then the problem should be fixed.
I can't download multiple files at once. What's the matter?
There are some products like the SONICUS Sound FX Pack which will be divided up into several parts. To avoid overworking our servers and to provide you the best site performance there is a bandwidth limit which may cause errors for some people downloading all the files at once.
The solution: Try downloading one part after the other, it won’t take you longer altogether.